What's new in this section ?

EMAIL TEMPLATES

These are automatic messages which are sent to the client who created a reservation. The messages are sent immediately after completing specific steps and the return address for customer to respond is the one define in Configuration.

Hotel-In administration panel comes with predefined templates for each phase however administrator can customize the messages.

The system provides the possibility to use "custom tags" which capture the current values related to the reservation (e.g. name, dates, price, number) and put it into the mail.

New !

SMS notifications - in case of the most important event of the system - reservation confirmation - both the customer and the hotel will receive a summary information (hotel name, start and end date of the reservation and the price) on the indicated mobile number !

Add new email template
Where?   Administration panel > Email Notifications > click on "+Add" on Email templates tab

You will need to define the name, when it will be sent and of course the content of the mail in various languages.

Modify email template
Where?   Administration panel > Email Notifications > Email templates

Click on an Email templates name and modify. Save afterwards or click "Go back" in your browser if you want to discard changes.

Fields

Template name - textbox - unique name which allow you to identify the template in the administration panel. It will normally be related to the event upon which the mail will be sent but in case of various formats for various hotels or recepients, further identification will be necessary.

Here are the types of email templates that you should have = events upon which the system can send an email:

• Room booked - sent to the client when a new reservation without autoconfirmation is done
• Reservation confirmed - sent to the client when the reservation is confirmed. In case of autoconfirmation (see Configuration) this message is sent right after the customer created a reservation - otherwise it will be sent just after a manual confirmation from the administration panel.
  
• Payment query - sent to the client when a payment query is created from the administration panel. It will contain (if our predefined templates are used) the url address at which the client is requested to make the payment.
• Reservation cancelled - sent to the client when the reservation is cancelled from the admin panel.
  
• New reservation - admin - sent to the hotel email address as a notification of a new reservation created on hotel web page.
  
• Payment confirmed - admin - sent to the hotel email address whenever a client makes a succesfull online payment for a reservation
• Greetings - sent to the creator's email address upon check out - to thank for the visit and ask for feedback regarding the stay
  

Custom tags help (click on it to activate) - gathers all the custom tags which can be used inside an email body (text) and subject. These tags are replaced with the real data related to the reservation when the email is sent to the client. To put a tag into email just copy the tag name surrounded by {{ ... }}

example:

"Total price of your reservation is {{ TOTAL_PRICE }} {{ CURRENCY }}"

will be replaced in the automatically generated email with e.g.:

"Total price of your reservation is 250 EUR"

Localized template text - contains the body (text) and the subject of the email translated into different languages. To add new language entry click on add another localized template text andput text.

Note: The email language will be the same as client language used during booking on the web page.

Up

What's new in this section ?

2011-01-10: SMS notifications