RETRIEVE RESERVATION

Allows hotel staff to open reservations created in the Hotel-In system - both admin panel and via customer site. Reservation can be modified or just reviewed after retrieval.

Search for reservations - find quickly what you are looking for
Where?   Administration panel > Reservations > Retrieve reservation

'Retrieve reservation' search panel contains several fields which allow you to specify search criteria. The fields are:

• Reservation number - texbox - complete reservation number has to be used here. It is suitable for retrieving a single concrete reservation.
• Last name - textbox - guest's or requestor's last name. It can partial, only containing a couple of first letters.
  
• Start date from - date field - the earliest date of planned arrival that you would like to list
  
• Start date to - date field -  the latest date of planned arrival
  
• Booking date - dropdown lists - allows retrieval of the reservation for which booking was made in a specific month of a year (Note: thus year has to be indicated as well)
  
• Status  - dropdown list - to retrieve only reservations with one specific status e.g. ("Booked" - not yet confirmed, "Not fully paid" etc.)
  
• Type - dropdown list - to select only reservations connected with specific event.

It is possible to use several of the above criteria in the same time. The final list of your reservation criteria may be shorter in that case as limited to all those criteria only.

You can also skip search criteria, directly hit 'Search' and find yourself with the complete list of reservations made in your system. In case of a large number of records, it is advised to use some criteria, to limit the list and also the search time.

After filling the form click on 'Search' to display the results.

Note: you can sort the reservations by the content of each table column. Just click on the header of one of them, second click the same header will reverse the sorting order.

Columns:

• Selected - tickbox to mark reservations to which creators you want to send an email
• Reservation number - unique identifier of reservation
• Reservation source - Admin / Client / Resellers list item
  
• Last name - last name of visitor/requestor who made reservation
• First name - first name of visitor/requestor who made reservation
• City - city of residence of visitor
• Booking date - date when reservation was created
• Start date - planned check-in date
• End date - planned departure date
• Status - current status of reservation
• Acitve - true only when reservation is still not finished i.e cancelled or checked-out
• Paid - total sum already paid for reservation
  
• Left to pay - amount left to pay for reservation
• Rated - identifies reservations after which the guest provided feedback
  

After having the list of reservations displayed you can select a reservation to view or modify by clicking on the 'Select' button.

What's new in this section:
2010-05-13: Identification of rated reservation
2010-05-01: Indictaion of reservation source
2010-04-15: Possibility to send an email to the creators of selected reservations